CXone the right move for Goodwill Industries of San Antonio business services
Small Business (SMB) contact center software solutions
CX that fits your business
Get enterprise-grade, AI-powered support with a price and pace that work for SMBs. No complexity. Just results.
Smarter Service,
Bigger Impact
CXone Mpower is the AI-powered contact center solution built to help small and medium-sized businesses (SMBs) deliver smarter, faster, and more cost-effective customer service that drives revenue growth, reduces costs, and boosts satisfaction.
Happy customers, happy agents.
Fulfill requests and resolve needs across all channels with intelligent self-service and empowered human agents managed on the same platform.
More efficiency, lower cost.
Run your business more effectively and reduce your labor costs with improved staff forecasting, scheduling, and training.
Unified for simplicity.
Go from juggling multiple apps to a single pane of glass and elegant workspace for contact center, CRMs, unified communication and collaboration, and integrated business apps.
Trusted by the world’s leading companies
Grow your business with next-gen customer service.
Boost customer satisfaction and your bottom line with an AI-powered contact center built for SMBs. Streamline support, unify channels, and deliver faster, smarter service—without the enterprise price tag.
The last contact center platform you’ll ever need.
With CXone Mpower, any SMB can compete head-to-head with larger competitors by delivering exceptional customer service that fosters loyalty and drives growth.
Effortless activation, instant impact
Launch your AI-powered cloud contact center in hours—not days or weeks—and unlock powerful capabilities without the hassle.
Cost-effective, scalable growth
Say goodbye to upfront investments. With a flexible pay-as-you-go model, you only pay for the solutions you need. Effortlessly scale as your business evolves.
Increase access and efficiency
Deliver omnichannel customer service and automation more cost-effectively from one unified platform.
Designed to fit small business
Connect and engage with your customers the way they prefer—over 30+ voice and digital channels all managed seamlessly in a single interface.
Learn Why Users Love Us
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“With skills-based routing, we increased our first-call resolution (FCR) from 74.4% to 80.3% in just one year!”
Lauren Crooks
Client Experience Manager, NextGear Capital
Contact us
If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.
